Terms of Use

These terms govern use of the Hubia platform. Where a customer signs an order form referencing a master subscription agreement, that agreement governs and these terms fill any gap.

Hubia is a real-estate transaction, contract, document, CRM, commission and marketing system with an AI assistant operating inside it. It is a tool. It is not a law firm, a brokerage or a tax adviser, and nothing it produces is legal, tax or brokerage advice.

A seat licenses one named person. A seat on a Team or Brokerage plan covers that person's work on the subscribing company's transactions. Work performed for clients outside the company, including an independent transaction coordinator's own engagements, requires that person's own subscription.

TC plans license an independent coordinator's own book of business across one or more client agents and brokerages. Operating a single brokerage's internal pipeline through a TC plan is not permitted; that use requires a Brokerage plan.

Each plan includes a number of active transactions and a monthly credit allowance. The Solo, Team and Brokerage plans include five active transactions for each seat billed; TC plans are sized by the files carried. On the Team, Brokerage and TC plans the active transactions and credits are shared across the company's people, first come first served. AI actions consume credits at published rates, shown before each action — except in the Hubia chat, where a turn is priced after the reply by the size of what it actually did, and the size is shown on the reply: a quick answer, which looks nothing up and reads no file, is included; a lookup, which reads your data or searches the web, is included up to 100 a month on a plan, or 50 a month on a trial, and costs 10 credits after that; a heavy turn, which reads a file, runs a deep analysis, makes a document, writes a long reply or needs more than three rounds of lookups or more than three web searches, costs 30 credits. Anything the chat does that has its own published price, such as a document or a deep analysis, costs that price as well. A failed action is not charged. Automatic deadline monitoring does not consume credits. Opening an active transaction beyond the plan allowance — a transaction space — consumes 150 credits rather than blocking work, charged to the person who opens it.

An action uses your own monthly credits first — during your trial, your trial credits — then the credits your plan shares across the company, then credits you bought yourself, then credits the company bought for its people. During your trial, a chat lookup beyond the ones the trial includes is paid only from credits you bought, then credits the company bought, never from your trial credits. No action ever uses another person's credits. Credits you buy are yours: they stay yours if you move to another company on the Service, and if you run out you can buy more for yourself at any time without waiting for anyone.

Each person gets a trial of their own when their seat is created: fourteen days, 200 credits and one active transaction, with no card. That is enough to put one real deal through end to end. If Hubia follows that deal for you — its contracts and signatures handled outside Hubia — following it is free, as long as it is your only active deal when you open it. It includes someone who joins a company already using Hubia — their fourteen days start when their seat does. A person who has already had a trial does not get a second one. If you already have more active deals than the trial allows you keep all of them; only opening another one costs credits. Nothing is charged for a trial, and when you subscribe your plan's allowance replaces it immediately.

The Team plan starts at three people and the Brokerage plan at eleven. A smaller office may still subscribe: it is billed for the minimum and receives the minimum number of seats' credits and active transactions in full, and may add people up to that number at no further charge.

The assistant acts on your records at the autonomy level you choose. One rule is fixed: any document carrying dollar figures is routed to a person and can never auto-complete a task. Extracted amounts are compared against the deal's own figures and flagged, never written in. Every change, human or automated, is attributed. You remain responsible for reviewing anything the assistant produces before relying on it.

Hubia provides electronic signature under applicable US federal and Florida law. Signers consent to transact electronically before signing. Each completed envelope produces a sealed document and an audit certificate retained with the transaction.

Where you send email, SMS or WhatsApp messages through Hubia, you are the sender. You are responsible for having the consents those channels and applicable law require, and for honoring opt-outs.

You own your data. We process it to provide the service. You may export it at any time. On termination we provide a limited export window and then delete what remains, except where law requires retention.

Fees are those on your order form or the published price list. Annual plans are billed once per year in advance. Fees are non-refundable except as stated in the refunds policy or required by law. We may change prices on notice; changes take effect at your next renewal.

We monitor the service continuously. We do not offer a contractual uptime commitment with service credits today. Scheduled maintenance is notified in advance where practical.

The service is provided as-is to the maximum extent permitted by law. Our aggregate liability is limited to the fees you paid in the twelve months preceding the claim. Neither party is liable for indirect or consequential loss.

Subscriptions run for the term on the order form and renew unless cancelled. We may suspend for non-payment after notice, or terminate for material breach.