Legal
Terms of service
The rules of the deal, written to match what the product actually does.
Agreement
These terms govern use of the Hubia platform. Where a customer signs an order form referencing a master subscription agreement, that agreement governs and these terms fill any gap.
The service
Hubia is a real-estate transaction, contract, document, CRM, commission and marketing system with an AI assistant operating inside it. It is a tool. It is not a law firm, a brokerage or a tax adviser, and nothing it produces is legal, tax or brokerage advice.
Accounts and seats
A seat licenses one named person. A seat on a Team or Brokerage plan covers that person's work on the subscribing company's transactions. Work performed for clients outside the company, including an independent transaction coordinator's own engagements, requires that person's own subscription.
Transaction coordinator plans
TC plans license an independent coordinator's own book of business across one or more client agents and brokerages. Operating a single brokerage's internal pipeline through a TC plan is not permitted; that use requires a Brokerage plan.
Plan allowances and credits
Each plan includes a number of active transactions and a monthly credit allowance. On company-scoped plans these pool across the company. AI actions consume credits at published rates shown before each action; a failed action is not charged. Automatic deadline monitoring does not consume credits. Opening an active transaction beyond the plan allowance consumes credits rather than blocking work.
The assistant
The assistant acts on your records at the autonomy level you choose. One rule is fixed: any document carrying dollar figures is routed to a person and can never auto-complete a task. Extracted amounts are compared against the deal's own figures and flagged, never written in. Every change, human or automated, is attributed. You remain responsible for reviewing anything the assistant produces before relying on it.
Electronic signatures
Hubia provides electronic signature under applicable US federal and Florida law. Signers consent to transact electronically before signing. Each completed envelope produces a sealed document and an audit certificate retained with the transaction.
Messaging
Where you send email, SMS or WhatsApp messages through Hubia, you are the sender. You are responsible for having the consents those channels and applicable law require, and for honouring opt-outs.
Your data
You own your data. We process it to provide the service. You may export it at any time. On termination we provide a limited export window and then delete what remains, except where law requires retention.
Fees and billing
Fees are those on your order form or the published price list. Annual plans are billed once per year in advance. Fees are non-refundable except as stated in the refunds policy or required by law. We may change prices on notice; changes take effect at your next renewal.
Availability
We monitor the service continuously. We do not offer a contractual uptime commitment with service credits today. Scheduled maintenance is notified in advance where practical.
Warranties and liability
The service is provided as-is to the maximum extent permitted by law. Our aggregate liability is limited to the fees you paid in the twelve months preceding the claim. Neither party is liable for indirect or consequential loss.
Term and termination
Subscriptions run for the term on the order form and renew unless cancelled. We may suspend for non-payment after notice, or terminate for material breach.
Governing law
Florida law governs, and the state and federal courts of Florida have exclusive jurisdiction.
Last updated: August 2026